Co-ordinate the training and development function Duties including but not limited to: Conduct training needs analysis assess training providers and their products to assist with training needs Implement training strategy strategy Schedule and communicate training Conduct comprehensive recordkeeping activities Compile regular management reports Compile Workplace Skills Plans and Annual Training reports for all business units Ensure that grants
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk contain costs for both members and fund. On-going training and development. To update knowledge and skills Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
are trained to use procedures Regular evaluations are carried out to measure compliance Training and and development Technical training needs identified and report to Nat Technical Manager In-house development development experience and training opportunities provided Training Training objectives monitored and evaluated requirements Depot maintenance inclusive of HC Dept and Call Centre in conjunction with building Maintenance Team
Team Collaboration and Training:
Minimum and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes a strong executing, and optimising sales campaigns within a call centre setting is valuable. This includes setting campaign
customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional customers. Provide customers with relevant product or training information as required. Maintain a high sales minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first the products working over either voice or video call, live chat, email or text message. Obtain and note
Funeral sales function including sales support and training, national sales, and key account sales to meet implement actions to build their capabilities. Provide training or coaching to others throughout the organization industry best practices through ongoing assessments, training and education. Data Collection & Analysis comprehensive knowledge and provide guidance and training to others on how to use clear and effective verbal Experience 5 or more years experience in a sales call centre environment (Essential) 5 years Funeral / Long-term