customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
for hospital and radiology services via the call center. Data Entry and Verification: Accurately capture
Residential
Residential
Environment: High Rise Residential Hospitals Offices Data Centers Hotel and Leisure Retail Education Facilities Experience
of SLAs.
disqualification to anyone calling in or sending private messages Answer phone calls and answer questions/queries detailed messages and ascertain whether to put the call through immediately (emergency situation) or record office and dental supplies. Answer and place phone calls regarding patient appointments. Contact various
disqualification to anyone calling in or sending private messages Answer phone calls and answer questions/queries detailed messages and ascertain whether to put the call through immediately (emergency situation) or record office and dental supplies. Answer and place phone calls regarding patient appointments. Contact various
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts management • Telephonic and email support • Video calling experience (advantageous) • Contact centre experience AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts management • Telephonic and email support • Video calling experience (advantageous) • Contact centre experience AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and