Call Centre Manager post available in Cape Town for a 50 Seater in the Collections industry
3 years Call Centre Management / Supervisory exp essential
Exp in
on industry trends and best practices in call centre management.
Requirements:
Collaborate with digital marketing and call centre teams Promotion management Partner with marketing analytics
Collaborate with digital marketing and call centre teams Promotion management Partner with marketing analytics
Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from
Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from
environment in pre-authorisation call centre/ hospital case management or hospital claims. Working experience
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed Description Ensure efficient daily operation of the team against KPI's Drive the operating rhyt