We ahve a position available for a checker with a valid drivers license in Maitland Cape Town Genreal
We ahve a position available for a checker with a valid drivers license in Maitland Cape Town Genreal
applications
computing and web-based applications Familiarity with ticketing systems, particularly ConnectWise Manage is helpful track customer inquiries and resolutions in their ticketing system. Collaborate with the development team
will include routing of tickets, following up, escalation and closing of tickets after customer agreement
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: Provide support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player
clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: Provide support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player
documentation and providing time estimates for tickets.
Frameworks / Skills:
expert guidance and advice. Assist with customer tickets and conduct investigations. Contribute to helpdesk