Customer Training Support Consultant (POS 24063)
Somerset West
R 20 000 month
Requirements:
in a professional environment
and ensure the
implementation of innovative HR initiatives, as well as the rollout of new employee
/>support,
- Collaborate as needed with Payroll, HR Shared Services, Legal and other internal teams to
- Facilitate effective communication on all HR matters,
- Represent EXL with professionalism
Requirements
- Matric
- Bachelor's degree or HR related certification
Work Experience
of HR experience, ideally in BPO industry (but not essential)
- 3+ years experience as a HR business
skills, keen business acumen, to deliver excellent HR services, building strong partnerships, and maintaining Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally in BPO industry (but not essential) 3 years experience as a HR business partner Insurance Industry knowledge / experience skills, keen business acumen, to deliver excellent HR services, building strong partnerships, and maintaining Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally in BPO
and requests. Answer and forward calls within the HR Office. Use discretion and maintain confidentiality employees. Perform general administrative duties for the HR Office which may include filing. Work to improve improve communication, cooperation and planning in the HR Office. Work with management on the staff evaluation development of HR, IR and ER labour protocols, operating procedures and handbooks. Maintain and follow HR policies the relevant handbooks when needed. Work with the HR and departmental Managers with respect to disciplinary
and requests. Answer and forward calls within the HR Office. Use discretion and maintain confidentiality employees. Perform general administrative duties for the HR Office which may include filing. Work to improve improve communication, cooperation and planning in the HR Office. Work with management on the staff evaluation development of HR, IR and ER labour protocols, operating procedures and handbooks. Maintain and follow HR policies the relevant handbooks when needed. Work with the HR and departmental Managers with respect to disciplinary
/>Grade 12
Certificate or Diploma in Management or Hr prefered
3 years Call Centre Management / Supervisory
essential
Exp in recruitment / coaching / Training / Employee relations / Performance Management
Accounting/ Financial or related field
skills, keen business acumen, to deliver excellent HR services, building strong partnerships, and maintaining Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally in BPO industry (but not essential) 3 years experience as a HR business partner Insurance Industry knowledge / experience skills, keen business acumen, to deliver excellent HR services, building strong partnerships, and maintaining Matric Bachelor's degree or HR related certification Minimum of 5 years of HR experience, ideally in BPO
daily activities of the Office Administrator
Train and communicate new policies and procedures to Shift
/>Co-ordinate shift scheduling of staff required to attend training
Co-ordinate shift scheduling of staff at
Attendance Overview Report on Wednesdays and present to HR Director
Generate and reconcile (including time
the Site Attendance Overview Report and submit to HR Payroll on 21st of each month
Follow up on queries