Manager - Retail Operational Excellence & Site Standards to join their team. You will be accountable for development and continuous improvement in operating standards, processes and procedures that will significantly
Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements facilitate best practice sharing and driving standardization. Perform ongoing reviews to ensure compliance Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We
Our client that specialises in Legal Services is seeking a Legal Secretary on a 6-month Temporary Contract to join their Cape Town branch. Purpose of the job: To provide legal secretarial support to the Legal Advisor / Claims Executive. Salary: R280k-R330k Benefits: Guaranteed bonus/Performance Bonu
specialising in call centre services across various sectors, including FinTech, banking, and financial advantageous) -Experience in small FinTech environments, banking, or financial services -Preferable international
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity
Duties:
Call clients to understand their insurance needs and financial goals.
Required:
Minimum of 2 years Call Centre sales experience.
Matric (Grade 12) Essential
diesel pump rooms, agricultural coops, fitment centres, fleet owners, automotive dealerships, and more
Manage allocated areas, maintaining detailed call logs, and submitting daily and monthly reports.
Follow a structured call plan, aiming for 6-8 client visits per day
Visit
will be, but not limited to: Cash book processing Bank reconciliation Journals Bond accounts Loan accounts Compilation of annual standard documentation Compilation of management accounts Bank reconciliations Salary
customer service or payroll support and have call centre or finance industry experience. Knowledge of Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing customer accounts