analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Reference: NPr001043-SDU-1 Calling all Finance Professionals in Mpumalanga Responsibilities: Journals
Reference: NPr001043-SDU-1 Calling all Finance Professionals in Mpumalanga Responsibilities: Journals
Representative: External Sales Client relations Cold calling for new business quote generation at least 2 years
administration involved Answering & Screening calls Relaying accurate messages to relevant department/person
Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services. Make
relationships by organising daily work strategies to call on existing and potential customers. Develop and set appointments, make effective qualifying sales calls, and manage sales cycle to close new business. Develop
detailed activity and result reports, including daily call reports, weekly work plans, and monthly/annual analyses