incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
completion · Ensure training of all new staff & upskilling of operators via on-the-job training · Follow and
professionally in a supportive virtual environment. Training will be provided. Minimum Requirements: Completed
department’s day-to-day activities, including hiring, training, mentoring, and performance management. Team Operations
stores/ buyers would be advantageous Duties: Use trained sales techniques to present, promote, and sell