gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help attention to detail and accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint)
gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help attention to detail and accuracy. Proficient in using QA software and MS Office Suite (Excel, Word, PowerPoint)
stakeholders, provide status updates, and collaborate with QA and other feature teams to ensure high-quality deliverables
stakeholders, provide status updates, and collaborate with QA and other feature teams to ensure high-quality deliverables
manage a team of software developers, engineers, and QA professionals. - Provide guidance, mentorship, and
manage a team of software developers, engineers, and QA professionals.
- Provide guidance, mentorship
business continuity Develop and implement the best QA/FS structure Lead customer discussions in regard government bodies when required Cost Management Ensure the QA/FS function is managed effectively from an operating
business continuity Develop and implement the best QA/FS structure Lead customer discussions in regard government bodies when required Cost Management Ensure the QA/FS function is managed effectively from an operating