minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications weekends, and holidays, according to the company's support schedule Candidate must have their own transport
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying satisfaction with all client products. Providing back-up support to fellow administration team as and when required and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
Industry requires a Technical Manager to manage their technical department Manage Technical department and services, this includes counter support, telephonic support, site support and repairs. Manage operational
Pretoria looking to fill this urgent role ServiceNow Technical Architect (Expert) Product / Feature Team Information Enabling Partner ESSENTIAL SKILLS REQUIREMENTS: Technical skills: · Deep ServiceNow expertise · Experience complex business information and technical requirements · Knowhow in technical governance and streamlining existing solutions · Experience with ITIL Edition 4 · Experience in IT Service Management (ITSM) · Experience Technology Qualification · ServiceNow Certified Technical Architect (CTA) · Minimum of 5 years working experience
You will manage the technical department, training academy and ensure the correct level of product knowledge company Summary of your areas of responsibility: Technical Department Training Academy Product Knowledge responsibility: Technical Department Manage Technical Department Ensure high level of support to clients: clients: Repairs Site support Telephonic support Counter support Testing and R&D Solution Testing Internal Internal Systems Support Manage operational availability of all internal systems Internal systems: ICT, CCTV
/>ESSENTIAL SKILLS REQUIREMENTS:
Technical skills:
· Deep ServiceNow expertise
·
business information and technical requirements
· Knowhow in technical governance and streamlining
existing solutions
· Experience with ITIL Edition 4
· Experience in IT Service Management (ITSM)
· ServiceNow Certified Technical Architect (CTA)
· Minimum of 5 years working
Manage Technical department and ensure high level of customer services, this includes counter support, telephonic
telephonic support, site support and repairs.
Manage operational availability of all internal systems
Technical Service Manager (POS27177)
Centurion
R 45 000 to R 60 000
Job 000
Job Purpose:
in Pretoria looking to fill this urgent role Technical Lifecycle Management Engineer (TLM) (Advanced) SKILLS REQUIREMENTS: · Broad understanding of Technical Lifecycle Management (TLM) in IT · Prior experience (both verbally and written) with both technical and non-technical colleagues / users. WHICH QUALIFICATIONS/EXPERIENCE processes with the focus on Technical Lifecycle Management (TLM) · Support with the Planning, conducting conducting and after care related to TLM activities. · Support with the documentation of infrastructure components
minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications weekends, and holidays, according to the company's support schedule Candidate must have their own transport