unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
portfolio of accounts allocated; and maximize collections due to South Rand KEY PERFORMANCE AREAS Financial Liaise with the Retailers Train the Retailers Collection of debt Query resolution Maintenance of sound admin Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your
portfolio of accounts allocated; and maximize collections due to South Rand KEY PERFORMANCE AREAS Financial Liaise with the Retailers Train the Retailers Collection of debt Query resolution Maintenance of sound admin Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your
maintaining the debtor's ledger, ensuring timely collection of payments, and providing comprehensive support debtor reconciliations. Follow up on outstanding debts via phone, email, and other communication channels accurate manner. Maintain detailed records of all collection activities and correspondences. Liaise with tenants status and collection progress. Collaborate with the finance team to streamline and improve debt collection
maintaining the debtor's ledger, ensuring timely collection of payments, and providing comprehensive support debtor reconciliations. Follow up on outstanding debts via phone, email, and other communication channels accurate manner. Maintain detailed records of all collection activities and correspondences. Liaise with tenants status and collection progress. Collaborate with the finance team to streamline and improve debt collection
statements sent to the customer; Timeously collect outstanding debt; Customer copy invoices, signed POD, and and documentation; Resuming legal proceedings if debts are not paid within an agreed time; Maintain the entities credit policy; Managing relations with collection agencies; Maintain excellent customer relations
regarding Customers On Hold • Phoning customers for Collection of outstanding accounts and updating of excel new COD customers • Preparing Acknowledgement of Debts for Customers requiring them, after approval thereof default to Management Weekly • Send all company call sheets and ages as per Instruction Document attached
provision of accessible debit order and card payment collection systems that empower businesses to simplify their support and training on Company's products. Cold calling and new bussiness development. Matric (Grade 12)
provision of accessible debit order and card payment collection systems that empower businesses to simplify their support and training on Company's products. Cold calling and new bussiness development. Matric (Grade 12)
verbal and written communication skills Ability to collect, track and analyses large amounts of data Establish customers using various direct methods such as calling and face to face meetings, and indirect methods