IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive understanding of the strategic vision for the service desk and the ability to set the long-term direction stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support
initiatives. Operations Develop and submit reports on service desk performance. Report timeously and accurately Resolve audit findings. Service Desk Assist with managing the Service Desk Participate in change review prior to distribution. Service Desk Performance Responsible for the Service Desk (SD) to operate in a professional for optimal performance are available for the Service Desk staff at all times at the applicable sites. relevant site. Responsible for ensuring that the Service Desk is able to support the changes made to the live
providing support for tickets logged on the ICT service desk
- Providing monthly and quality reports
reports on the performance of the service desk, computer systems, servers and network
Qualifications
HAVE
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
systems operational within the business (e.g. JIRA service desk) based on operational needs.
Qualificatio
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services