other infrastructure components
End to end user support
Participate in IT audits and assessments
operations. IT Infrastructure Management and End User support: Oversee the design, implementation, and maintenance effective delivery of IT services and support and end users support. Manage team/vendor to manage end users. Systems escalate as needed to ensure project success. End User Support Oversee the vendors Bachelor's degree/Diploma
resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible for the verification resolve problem tickets. Experience with VIP and End-user support. Experience with technical documentation,
Preparation of user and technical documentation End user support Skills and Experience Required: 3 solid years
support. Desktop support (If / when required) End Users support. Software support. 3rd party support for any
support. Desktop support (If / when required) End Users support. Software support. 3rd party support for any
correct agent
to the correct agent Provide level 1 to 3 end-user support Perform routine account creation for staff as a professional demeanor when it comes to end-user support Pays careful attention to detail in both coding