style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
experience
experience Certification in Agile Project Management or Coaching (eg. PMI-ACP, Certified ScrumMaster, Certified experience in either Project Management, Agile Coaching, Scrum Master or Delivery Lead roles in a technical
experience Certification in Agile Project Management or Coaching (eg. PMI-ACP, Certified ScrumMaster, Certified experience in either Project Management, Agile Coaching, Scrum Master or Delivery Lead roles in a technical
them to facilitate personal development through coaching.
them to facilitate personal development through coaching.
them to facilitate personal development through coaching R500k – R350k per annum
professional development classes, etc.)
· Provide coaching to employees where gaps or non-performance is NQF qualification (an advantage)
· Sales Coaching (an advantage)
· Proficiency in MS Office level of flexibility
· Ability to train and coach within a high paces sales and telesales call centre
people co-pilot to the business unit, mentoring and coaching the business head and his/her team. company’s goals initiatives through supporting coaching Line managers in their implementation of core productive, empowering and equitable
morale and motivation in the working environment. Coaching and management of allocated team. Workforce management and succession planning. Provide learning and coaching opportunities and taking corrective action where