We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Qualifications pertaining to coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
If so, we want YOU to join our team as a Debtors Clerk at our Midrand based office. Key Responsibilities Continuously improve collection processes. Requirements Matric qualification Related qualification in Credit Management
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
needed for an Investment Administration department Matric Commerce degree or qualification advantages 7 –
Investment Administration department
Matric
Commerce degree or qualification advantages
within a team orientated environment. Requirements : Matric Minimum 2 years experience Pastel Accounting Proficient
within a team orientated environment. Requirements : Matric Minimum 2 years experience Pastel Accounting Proficient