and systems support Understand the nature and business impact of requests and perform the required analyses knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT internal business functions Provide second line support service to NOC, Service Desk, Business Desk SA SA and Business Desk MAH Resolve incidents, problems, service requests and change requests in line with with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in
and systems support Understand the nature and business impact of requests and perform the required analyses knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT internal business functions Provide second line support service to NOC, Service Desk, Business Desk SA SA and Business Desk MAH Resolve incidents, problems, service requests and change requests in line with with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in
Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal Retention consultant will also handle all consumer and business cancellations to prevent future billings. This ownership with assistance from the sales departments/business sales consultant. Ensure that electronic requests external customers. Completing all Consumer and Business Admin cancellations as and when received Resolving knowledge of Tracker systems and processes Computer literacy in Microsoft Excel (Essential). Enthusiastic and
Retention Contact Centre is to handle all consumer and business complaints, queries and escalations from internal Retention consultant will also handle all consumer and business cancellations to prevent future billings. This ownership with assistance from the sales departments/business sales consultant. Ensure that electronic requests external customers. Completing all Consumer and Business Admin cancellations as and when received Resolving knowledge of Tracker systems and processes Computer literacy in Microsoft Excel (Essential). Enthusiastic and
communication skills Presentation Skills Computer literacy R50 000 CTC (negotiable)
of our business is repeat business. ENVIRONMENT: MANAGE existing business and drive new business (Hunting will need Grade 12/Matric, a Bachelor's Degree in Business Administration/Marketing or similar discipline (Building strong client relationships to maintain old business and acquire new customers). Ensure that sales Assist in defining and executing the strategic business development plan. Manage and identify key customer Matric (Senior Certificate). Bachelor's Degree in Business Administration, Marketing, or a related field
of our business is repeat business. ENVIRONMENT: MANAGE existing business and drive new business (Hunting will need Grade 12/Matric, a Bachelor's Degree in Business Administration/Marketing or similar discipline (Building strong client relationships to maintain old business and acquire new customers). Ensure that sales Assist in defining and executing the strategic business development plan. Manage and identify key customer Matric (Senior Certificate). Bachelor's Degree in Business Administration, Marketing, or a related field
Some form of industry related experience.
- Business Administrative degree or related field is beneficial
Provide meaningful logistics data to others in the business to aid customer service and cost improvements