Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
coding • FIORI Catalog • Building CDS views • Calling SAP API's • SAP Portal development • SAP IAS Configuration SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and modules.
coding • FIORI Catalog • Building CDS views • Calling SAP API's • SAP Portal development • SAP IAS Configuration SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and modules.
department ensuring reports are done and send to HQ, call logs monitor etc.
Putting up tear-off ads at the various shopping centres when necessary Accurately keep up all the administration
Putting up tear-off ads at the various shopping centres when necessary Accurately keep up all the administration