Managing technicians; To manage contract costs; Discuss contract repairs with the technician; Inspect machines, obtain technicians' reports and quote customers; Manage and inspect technicians' vans for stock;
service appointments for technicians based on customer needs and technician availability.
service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
(technical) problems, assisting and guiding technicians with unresolved diagnostic issues. • Communicate Required: • Senior Certificate (Grade 12) • Qualified Technician – essential • Recognised management certificate
equipment. Lead and supervise a team of maintenance technicians, assigning tasks, providing guidance, and ensuring
equipment. Lead and supervise a team of maintenance technicians, assigning tasks, providing guidance, and ensuring
L2 certified desktop/infrastructure support technicians.
CompTIA Security Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Associate – Routing
existing escalation processes. Liaising with technicians and contractors to ensure timely and efficient
Ability to work within and as part of a team. Ability to manage own time effectively. Ability to delegate