online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained solutions to challenges faced when assisting customer services teams Performs a key role in contributing to the
online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained solutions to challenges faced when assisting customer services teams Performs a key role in contributing to the
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with the relevant Service Co-Ordinator and other stakeholders.
with the relevant Service Co-Ordinator and other stakeholders.
literate and capable of producing professional service reportsKey responsibilities
regarding facility failures.
Main
recommendations
Matric and 5 years customer service working experience is required
Word, Excel and Powerpoint skills
Leader, the Customer Service staff and Sales team
You will attend to customer service requirements, customer
complaints
Arrange and co-ordinate service attendances for equipment servicing and repairs on site
Opening
procedures and instructions
Commercial control of Service contracts
Operational planning and maintenance
monthly, annual, etc.),
Asset control for Service department, including Asset count, Tool container
/>Duties:
Customer Service Coordination
the manufacturing industry is seeking a Field Service Sales Technician to join their team based in Johannesburg Expand field service operations by securing active service contracts. Track previous services and encourage encourage customers to return for additional services. Generate service repair sales. Promote new sales. Provide