Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the next
customers dedication
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service product queries Contact customers to provide installation and training Outbound calls to customers to / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full
generalist
2 years experience in Contact Centre HR - full function (Recruitment / admin / performance management
large Call Centre based in Durban is needing a highly motivated and experienced full-time Recruiter to join position. Recruitment: Identifying suitable candidates for various positions within the call center based suitability for specific roles. Reference Checks: Contacting provided references to verify candidates' employment Scheduling interviews, assessments, and other recruitment-related activities, ensuring a smooth and efficient members to understand hiring needs, develop recruitment strategies, and make hiring decisions. Compliance:
criminal and credit record.
providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients CONDENSED OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets >