Understand customer needs and offer solutions and support. Work with sales team to close sales. Ability to
Understand customer needs and offer solutions and support. Work with sales team to close sales. Ability to
“Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our looking for a highly skilled and motived Mid Level IT Support Engineer to join their busy team. You will a crucial role in providing advanced technical support and troubleshooting for their clients. Your focus Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors to
this role of E-Learning Support Technician, covering both Level 1 and Level 2 responsibilities, you will:
ESSENTIAL SKILLS REQUIREMENTS:
- Cisco ACI Knowledge
- Cisco Nexus 9K
- Python Scripting Experience
- Routing
- IPv6 Knowledge
- ACI Troubleshooting
- Creation of Technical Documentation
- Any additional responsibilities assigned in the Agile
requirements)
- Go-live preparation and post go-live support
- Problem, Change, & Incident Management
- Applications Operations support and other operational support as required
- Implement and
/>- Proactively propose solutions to improve the support of (new) business processes
- Create and update
Management
- Coordination between development and support environments
- Translating and simplifying
customer queries & orders.