analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution administration tools Support ticket tracking tool – in progress tickets Configuration Management document
Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes
Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes
on Year & Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; budget and ensure adherence thereto
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
Verify load sheets given by the Dispatch Clerks, ensuring cargoes match the system quantity and description hazardous documentation accompanies the load and driver Verify documentation once processed and ensure all delivery discrepancies noted. This includes physically verifying the cargo loaded if need be. Ensure delivery addresses necessary. This includes: Ensure cargo being loaded is verified against loading plan. Ensure loaded cargo is recorded
Verify load sheets given by the Dispatch Clerks, ensuring cargoes match the system quantity and description hazardous documentation accompanies the load and driver Verify documentation once processed and ensure all delivery discrepancies noted. This includes physically verifying the cargo loaded if need be. Ensure delivery addresses necessary. This includes: Ensure cargo being loaded is verified against loading plan. Ensure loaded cargo is recorded
development. Attend to all reported maintenance and open tickets on RedRabbit. Assign approved contractors. Obtain from start to end on exit inspections (opening of tickets and follow through till closure). Ensure all EXIT
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations