infrastructure, supporting Cloud migrations, and providing Tier 2 support for our Azure-based software platform. migrations for clients, leveraging Azure services.
Tier 2 Support: Provide technical support to clients,
Technical Support Skills: Ability to provide Tier 2 technical support, troubleshoot issues, and resolve
infrastructure, supporting Cloud migrations, and providing Tier 2 support for our Azure-based software platform. migrations for clients, leveraging Azure services. Tier 2 Support: Provide technical support to clients, Azure. Technical Support Skills: Ability to provide Tier 2 technical support, troubleshoot issues, and resolve
monitoring, corrective intervention tickets and Tier 2 network operations support requirements, including minimise downtime Taking accountability for providing Tier 2 network operations support, resolving complex technical
responsibilities Resolving all escalations from Tier 2 support. Implement changes and projects such as
relevant data bases and monitoring systems. Provides tier-2 fault escalations. Ensuring that correct procedures