and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
coach within a high paces sales and telesales call centre environment
Competencies:
·
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with project
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with project
Continuously work on the Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints
organization's products/services. Makes telephone calls and in-person visits and presentations to existing
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)