We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
• Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor Technician the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Responsible for the Hand-over all incidents to the next shift for further resolution. Required to adhere to all Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective
Branch Manager · Reception relief as required · Calling Customers as required · General Admin duties Interested
Health Services Manager Hours of work: 7am - 7pm, shift pattern Nature of contract: Permanent, full-time
client relations on CRM system Source Leads Cold Calling Setting up Appointments Increase brand market share
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
vendors for seamless integration
sales with service salespeople. Turns in completed call reports, time sheets, and expense reports. Sales