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troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
knowledge of the medical equipment, product range and services provided by the company
Introduction Services Provided Digital Marketing Solutions: Crafting custom strategies that enhance online online presence and engagement. Lead Generation Services: Generating high-quality leads through optimized compelling content that improves brand recognition and customer interaction. Social Media Management: Managing parties, increasing conversions and retaining customer interest. SEO (Search Engine Optimization): Improving promote digital marketing and lead generation services Developing and maintaining a thorough knowledge
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
and opening of new customer accounts based on their viability as future customers.
operational processes of prospective and actual customers in the Healthcare space and the development of on the workflows and operational processes of customers. The BPA will then determine and document the The BPA also works with the deployment team and customer support team to support deployment activities high-quality products. They offer web services, integration services and high-quality mobile solutions in infrastructure is built on top of AWS cloud hosting services. Key Responsibilities: Product team and Business
ability to develop long-term relationships with customers and build and manage a client book. · Hitting earn great commission · Provide excellent customer service and display excellent communication skills