Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer be responsible for providing high-quality customer service and technical support to our clients. This issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
targets within an agreed region, and to build solid customer relationships to ensure the Company meets its Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in a corporate/office necessary Educate customers on the benefits of using products and services Call on customers on sites when relationships with customers Do demonstrations of machines on site for customers to promote the products products and services and achieve the minimum quantity of demo's per week as per the Company standards Do
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced ensuring efficient administration and user-related services availability. If you are a proactive leader with implementation Manage support calls to ensure user support and that high service levels are maintained Support
make invoice on Sage with relevant pricing for customer and references and print 2 copies of delivery delivery note to invoice and email to customer. Some customers require a quote. So you would add this figures Enter stock received figures Allocate customer payments to the relevant account Answer sales production schedule for the following day Answer calls and emails with quotations Balance physical cash it balances) Age analysis Send statements to customers Check what we still owe suppliers Check what is
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising as well as rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required drivers. Conducting trade visits to check on customers and drivers. Skills Strong Excel skills & and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics you, so we kindly advise against paying for this service. There are no costs associated with securing employment
and sell company services using solid arguments to existing and prospective customers in your zone allocation positive business and customer relationships. Prospect for new clients through cold calling. Expedite the resolution resolution of site issues to maximize customer satisfaction. Achieve agreed upon sales targets and outcomes accurately quote clients for the full scope of services the company has to offer. Ensure two new quotations
and sell company services using solid arguments to existing and prospective customers in your zone allocation positive business and customer relationships. Prospect for new clients through cold calling. Expedite the resolution resolution of site issues to maximize customer satisfaction. Achieve agreed upon sales targets and outcomes accurately quote clients for the full scope of services the company has to offer. Ensure two new quotations
implementation.
team. Establish and nurture relationships with customers to facilitate debt collection. Receive and process transactions, including discounts and rebates. Handle customer claims such as damages and pricing discrepancies copy invoices to customers at month-end. Address and resolve queries appearing on customer accounts promptly manner. Prepare monthly customer reconciliations. Familiarity with customer trading terms and processing with policy requirements. Conduct A/R analysis by customer and perform accruals/provisions as needed. Undertake
responses to all internal and external calls received. Ensure all calls are transferred to the correct extension