determine and analyse costs at both activity and customer levels Segmenting these costs to other areas/business
Recent Graduate who will provide intermediary services that are personalized, efficient, and prompt to (multiple) channels. The incumbent delivers exceptional service that exceeds the client's expectations through escalations to ensure personalized service and effective resolution. Assist customers with online banking, mobile mobile banking, and other digital banking services. Participate in training programs and ongoing learning knowledge of banking products, services, and processes. Assist customers with account openings, deposits
Recent Graduate who will provide intermediary services that are personalized, efficient, and prompt to (multiple) channels. The incumbent delivers exceptional service that exceeds the client's expectations through escalations to ensure personalized service and effective resolution. Assist customers with online banking, mobile mobile banking, and other digital banking services. Participate in training programs and ongoing learning knowledge of banking products, services, and processes. Assist customers with account openings, deposits
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
gain valuable experience. Key Responsibilities : Customer Assistance : Answer questions about accounts, login problems and navigation. Customer Onboarding : Guide new customers through account setup and verification verification procedures. Customer Education : Provide financial literacy information and security tips. issues, handle customer complaints. Sales and Promotions : Recommend products or services and inform customers Data Entry and Record-Keeping : Maintain accurate customer records and documentation. A post-matric qualification
gain valuable experience. Key Responsibilities : Customer Assistance : Answer questions about accounts, login problems and navigation. Customer Onboarding : Guide new customers through account setup and verification verification procedures. Customer Education : Provide financial literacy information and security tips. issues, handle customer complaints. Sales and Promotions : Recommend products or services and inform customers Data Entry and Record-Keeping : Maintain accurate customer records and documentation. A post-matric qualification
from existing customers and on-boarding new customers in the region. You are the Customer champion and
and the face of our client in ensuring customer satisfaction and positioning our client as their partner
existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve
Develop revenue from our clients new products and services, thereby increasing our clients share of wallet
elevate our client as the partner of choice for services in Africa and the Middle East.
Key
passionate sales assistants to deliver exceptional customer service in our stores on a Fixed Term Contract. If responsibilities will include: