To provide face to face service to customers / members that visit the clients offices and to deliver on the scheme service level agreements to ensure the required customer focus standards are delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best
To provide face to face service to customers / members that visit the clients offices and to deliver on the scheme service level agreements to ensure the required customer focus standards are delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best
Ensuring correct escalation process internally and externally. Achieve voice, email and quality Service Level
Ensuring correct escalation process internally and externally. Achieve voice, email and quality Service Level
recommend corrective measures to maintain efficient operations, provide a high-quality service and mitigate
recommend corrective measures to maintain efficient operations, provide a high-quality service and mitigate