Randburg
Negotiable
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
and managing a team of +- 20 agentsCoaching and developing agents through continuous one-on-one
motivate agents through different formsQuality management/improvement through call evaluations
evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels
share this job on whatsapp