recruitment strategies. Experience in research, market mapping and stakeholder management Key responsibilities bilding a pipeline of candidates within the IT market High-level understanding and a track record of recruiting Responsible for developing and learning technology and market awareness. Understanding the business, to provide
recruitment strategies. Experience in research, market mapping and stakeholder management Key responsibilities bilding a pipeline of candidates within the IT market High-level understanding and a track record of recruiting Responsible for developing and learning technology and market awareness. Understanding the business, to provide
Ability to maintain the highest level of quality ad workmanship Market related
monitoring the Mainframe alerts/events providing first-level investigation on system-related issues and performing Etiquette. Troubleshoot operational issues as 1st level support and notify appropriate support personnel action by Operations or Incident Management. 1st level support of online business applications ensuring
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).