Call Centre Quality Assessor Jobs in South Africa
- IT / Computing / Software (79)
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Contract
- Last 7 days
Call Centre Supervisor Johannesburg
Talentcru
South Africa
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies policies. Train and onboard new employees. Perform quality checks and where applicable execute remedial actions Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings,
share this job on whatsappCall Centre Agent Centurion
Humankind GroupCenturion
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one world class and legendary service of the highest quality, during every interaction, showing that we care our processes and procedures, adhering to our quality standards and within our turn-around time, as well resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected
Quality Intern NEW
Middelburg
Market related procedures to ensure quality and safety standards are met
Call Coordinator Midrand
DatacentrixMidrand
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Quality Control Agent Centurion
Smartops LtdSouth Africa
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer
Junior Quality Assurance/quality Control Agent Market Related
Smartops LtdSouth Africa
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer
Software Quality Engineer City Of Johannesburg Metropolitan Municipality NEW
Samaha ConsultingSouth Africa
Software Quality Engineer III (senior full stack): Manage technical delivery and ensure conformance to
It Desktop Support Engineer Diep River,retreat,woodstock,mitchell's Plain
Global Synapse Technologies LtdSouth Africa
R14k - R20k be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
Collections Agent Bryanston
AdumoBryanston
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Device Collections Agent Market Related.
AdumoBryanston
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
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