would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill
Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill
Introduction About Company: A dynamic company specialising in the Transport and Logistics industries are seeking to employ a responder with previous logistics experience. Our company's primary mission is to perform all tasks associated with the Right Now Response Centre, from call management to resp
Introduction About Company: A dynamic company specialising in the Transport and Logistics industries are seeking to employ a responder with previous logistics experience. Our company's primary mission is to perform all tasks associated with the Right Now Response Centre, from call management to resp
and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales
and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales