and software issues in line with customer SLA. Manage the ticketing system by prioritising, categorising skills Excellent customer service, stakeholder management and communication skills, solutions-focused,
and repair plans. Presents reports and plans to management for approval. Uses power, machine, and hand tools
respective trade or job skill. Where necessary, management will provide from stores special tools and/or
respective trade or job skill. Where necessary, management will provide from stores special tools and/or