claims files are maintained in accordance with operational standard and company procedures
exceptional service while adhering to Standard Operating Procedures (SOPs) and Service Level Agreements
travel technology solutions. Knowledge of Standard Operating Procedures (SOPs) in line with ISO 9001. Knowledge
electrical systems and equipment to ensure they operate correctly and safely, and perform necessary repairs
outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service
outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service
mark-up and back draughting of redline drawings. Operational Management Ensure that relevant project procedures
exceptional service while adhering to Standard Operating Procedures (SOPs) and Service Level Agreements