About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity
Requirements: Proven experience in call center or contact center sales. Demonstrated success in sales
Requirements: Proven experience in call center or contact center sales. Demonstrated success in sales
Requirements: Proven experience in call center or contact center sales. Demonstrated success in sales
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin: weekly and followed up on. Maintain a list of all Agents' activities on a weekly and monthly basis, where
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin: weekly and followed up on. Maintain a list of all Agents' activities on a weekly and monthly basis, where
countries
- Establish and manage in country agent in respect to Sales, Marketing and Operations
- Coordinate regular meetings with agents teams to communicate company strategy and priorities, review
Assign sales, distribution, and marketing targets to agent based on business targets and follow up these targets
trainings and coaching to agent and their teams
- Regular Trade Visits with agent to coach and unlock
and our execution in all channels
- Ensures agent fully understand and execute company execution /
with a call to arrange meetings. Daily follow-ups on new LinkedIn connections with email and call. Post activities to support growth. Perform targeted cold calls for specific projects. Assist with monthly Medical perform weekly checks on a quote register. Track agent activities and marketing efforts weekly and monthly
with a call to arrange meetings. Daily follow-ups on new LinkedIn connections with email and call. Post activities to support growth. Perform targeted cold calls for specific projects. Assist with monthly Medical perform weekly checks on a quote register. Track agent activities and marketing efforts weekly and monthly
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