Refresher trainings for all processes. To ensure trainers achieve > 85% of the defined KRA's Assist addressing Developmental needs of employees and trainers Conduct training / follow up session and measuring feedback to trainers to attain higher standards of training through regular monthly trainer audits/SWOT audits/SWOT Responsible to control trainer-trainee attrition in the pre-defined areas Compliance to set formats/Punctuality Refresher trainings for all processes. To ensure trainers achieve > 85% of the defined KRA's Assist
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
Duties:
Call clients to understand their insurance needs and financial goals.
Required:
Minimum of 2 years Call Centre sales experience.
Matric (Grade 12) Essential
assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop its parts/projects on a regular basis. Conduct trainer interviews and strengthen bench resources through curriculum. Primary External Interactions Client trainers, SME's and Operations for the purpose of developing required as this is a lateral move. The appropriate Trainer salary will be applicable. No live warnings No assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop
assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop its parts/projects on a regular basis. Conduct trainer interviews and strengthen bench resources through curriculum. Primary External Interactions Client trainers, SME's and Operations for the purpose of developing required as this is a lateral move. The appropriate Trainer salary will be applicable. No live warnings No assigned account/s. Monitor, coach, and mentor trainers to help develop the required skill sets Develop
training as and when required and provide ‘train the trainer level' training. Production of supporting documentation Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will