ensure high-quality deliverables. Stay updated on emerging technologies and methodologies to drive continuous
Stay abreast of industry developments and emerging trends to inform product strategy and enhance
visualise data sets. (Excel, Power-BI, etc.) · Service Now (SNOW) understanding · Ability to collaborate Interfacing with other experts with regards to IT Service Management. · Ensure, drive, steer, report and process templates. · Updating & maintaining TLM service offerings in ServiceNow. · IT Process Maintena Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM · Review and with stakeholders of TLM Crisis Management and Emergency Management when required. · Engaging with Dev/Ops
Willingness to assist and step in, in case of an emergency Must work Saturdays as required and willing to
Willingness to assist and step in, in case of an emergency Must work Saturdays as required and willing to
to respond effectively to security threats or emergencies. Security Skills: Proficiency in risk assessment
to respond effectively to security threats or emergencies. Security Skills: Proficiency in risk assessment
analysis. Stay abreast of industry developments and emerging trends to inform product strategy and enhance
analysis. Stay abreast of industry developments and emerging trends to inform product strategy and enhance
ensuring the successful delivery of projects and services to our clients. You will be responsible for managing engagements and provide recommendations for additional services or solutions. (These leads to be sent to our sales >