devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
systems operational within the business (e.g. JIRA service desk) based on operational needs.
Qualificatio
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
management, preferably in a dynamic and fast-paced service desk environment
resolution. Reporting service escalations to Ubuntu Service Desk for any issues that cannot be resolved onsite
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
experience with Java Must enjoy being in a support / service desk role Preference for financial markets or product
Customer Services Train staff in customer service at the cash desk Assist customers with enquiries and complaints
Customer Services Train staff in customer service at the cash desk Assist customers with enquiries and complaints