exceptional management skills, particularly in customer relations, sales, and administration. Organise ensure consistent and high-quality service is provided to customers. Ensure that a high standard of performance and update the branch's customer database regularly. Create reports on customer inactivity and follow up relevant sales personnel to re-engage inactive customers. Motivate sales personnel to provide superior leadership and team management skills. Excellent customer service and relationship management abilities. Proficient
right interface and structure which will suit the customer journey best. The aim is to make the online ecommerce etc.) • Customer service - daily communication with customers to answer and resolve customer queries • Customer Relationship Management - build retention and acquisition strategies to build customer database database and segment customer communication. • Work closely with web development and technical teams to improvements. • Customer User Journey Development and assessment - be able to monitor and build customer journeys
goals by selling to end customers in the base as well as new non-Business customers using the telephone, end customer accounts.
Roles & responsibilities
improving their new business, servicing and claim journeys.
- Champion the Customer Experience aspects of
desired client experience.
- Take ownership of Customer Experience monitoring and reporting of all functions
Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring Client
Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints
templates to achieve better customer outcomes.
- Provide insight on customer feedback from complaints
improving their new business, servicing and claim journeys. - Champion the Customer Experience aspects of the desired client experience. - Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring Client Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. - Provide insight on customer feedback from complaints,
improving their new business, servicing and claim journeys. - Champion the Customer Experience aspects of the desired client experience. - Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for customer experience enhancements and monitoring Client Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. - Provide insight on customer feedback from complaints,
written and verbal. Customer-focused mindset with a passion for delivering exceptional service. Self-motivated other departments and the client to provide the service most suitable to the client's needs, cost and time our customer database and inputting sales orders, coordinating mailshots and scheduling customer demonstrations
verbal.
written and verbal. Customer-focused mindset with a passion for delivering exceptional service. Self-motivated other departments and the client to provide the service most suitable to the client's needs, cost and time our customer database and inputting sales orders, coordinating mailshots and scheduling customer demonstrations
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