Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team arranging for work to commence Liaise with Technical Supervisor for Field Service Engineer availability and schedule
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team arranging for work to commence Liaise with Technical Supervisor for Field Service Engineer availability and schedule
client is happy with design Administration duties (calling clients, doing bookings, data capturing on in-house quotes, invoicing, follow-up calls) All other duties as specified by supervisor Please note: Only shortlisted
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
Inspection lists to be handed back to Dispatch Supervisor every Monday to sign off before a new inspection premises. Checking parcels together with runner / supervisor before loading into the vehicle always adhere problems on the vehicle immediately to the dispatch supervisor Report any problems encountered regarding deliveries deliveries or POD`s to the dispatch supervisor Requirements Grade 12 Minimum 2 years delivery experience
requests from varied inbound sources into the companys Call Management System.
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
advantage. Vendor bills are checked and verified by supervisors to ensure the organization's creditors' records and payment of staff expense claims. Prior to supervisors authorizing payments through the internet banking
releasing to client . Consults with client or supervisor to evaluate individual project needs. Obtain (Internal & External) Consult with client or supervisor to evaluate individual project needs Maintain