Responsibilities:
- Keep tracking outstanding debts
- Plan course of action to recover owed money
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
customers to collect outstanding amounts efficiently. Meet Monthly Targets: Achieve monthly collection targets targets, while reducing DSO. Timely Payment Collection: Collect outstanding money within granted terms. Cash requirements. Process Improvement: Continuously improve collection processes. Requirements Matric qualification
Job Responsibilities: - Keep tracking outstanding debts - Plan course of action to recover owed money -
privacy, and regulatory needs
- Manage technical debt and technology obsolescence at solution level
- Management of technical debt
- Excellent written and verbal communications
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
years in a regional or super regional shopping centre as Operations manager
cannot be left unattended, even during deliveries/collections.