all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
Go-live support.
- Operations experience (ticket handling, problem, incident management)
-
meetings, calls, and emails.
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
resolving, and closing operational and maintenance tickets within SLAs.
resolving, and closing operational and maintenance tickets within SLAs.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service