Call Centre Consultants In Eskom,pta Jobs in Midrand

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Senior Technical Consultant NEW

Midrand

market related Monthly

Create a competitive advantage by consulting and providing advice on systems, processes, frameworks
Ensure the delivery of the design through consulting, identifying and collaborating with stakeholders including non-functional requirements through consulting, identifying and collaborating with stakeholders shaping the enterprise architecture roadmap through consulting, identifying and collaborating with stakeholders

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Mcse First Line Support Engineer NEW

Midrand

requests from varied inbound sources into the companys Call Management System.

Required to ensure that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined specific processes

Ensure that 98% of all calls are answered within 30seconds

Accountable confirm customers information

Update the call at least once a day with all correspondences and customer

Ensure that the call classification matches the call description

Ensure that

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