Responsibilities:
be comfortable working in a fast-paced high call centre environment.
Key Responsibilit Responsibilities:
Skills and A
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
A SAIPA learnership is a practical training programme whereby an individual is employed by a SAIPA accredited
of experience as a Retentions Agent
consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
induction programs. Facilitate and co-ordinate Learnership and Skills programs and administrate all Seta
related projects including but not limited to Learnerships, Bursaries, Apprenticeships, YES initiatives
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and