Pretoria
tasks.
Perform periodical backup of Call centre system configuration if changes do occur. Coordinate
in proper working order.Oversee all Call Centre telecoms needs and advise accordingly. Verifies
systems. Knowledge of state-of-the-art call centre software. Knowledge of premise cabling
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Pretoria
Negotiable
outage
Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service
Managing remediation of calls within client defined SLA.Ensure that no calls are over 10 working
Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly
QualificationHP/Dell/EMC/Pure Storage Hardware Data Centre CertificationsZerto Systems Engineer<
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Pretoria
Negotiable
Complete
F-Secure EPPSophos CentralLog calls/incidents when threats/alerts require further action
methodologies.Previous experience in Data Centre advantageousPrevious financial services
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Eskort LtdIrene
calculations Banking Bank Approvals on SAGE and FNB (payments and adding of beneficiaries). Cashflow
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Pretoria
over the phone is essential.
Use phone calls to assist walk in customers, take orders.Help
with accessory and OE choices.Receive calls from other local body and repair shops.Read
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Creative Leadership SolutionsPretoria
•Excellent telephone etiquette •Background in cold calling Other: •Proficiency in Afrikaans and English •Own
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Ca Recruitment Ltd.Pretoria
or via telephone Accurate transferring of phone calls in a timely and polite manner Provide solutions
reception desk Clearly determine the purpose of the call Switchboard, and change message recordings Monitor
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