expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered and managing a team of +- 18 agents
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selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
services of a Manager in the Acquisitions Contact Centre situated at the Head Office based in Johannesburg responsible for managing a team of approximately 100 agents , driving revenue growth, using upselling and cross-selling performance areas whilst ensuring that the Contact Centre is operationally efficient. • Monitoring and Management in the fields of Sales and Marketing or Contact Centre management. • Compulsory:RE5 • Desirable: FAIS; experience in the management of a large Contact Centre Sales team • Essential: 3 Years experience in campaign
services of a Manager in the Acquisitions Contact Centre situated at the Head Office based in Johannesburg responsible for managing a team of approximately 100 agents , driving revenue growth, using upselling and cross-selling performance areas whilst ensuring that the Contact Centre is operationally efficient. • Monitoring and Management in the fields of Sales and Marketing or Contact Centre management. • Compulsory:RE5 • Desirable: FAIS; experience in the management of a large Contact Centre Sales team • Essential: 3 Years experience in campaign
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate meetings are held on time Arrange travel through agents Arrange meetings Attend all operational meetings
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate meetings are held on time Arrange travel through agents Arrange meetings Attend all operational meetings