beverages, and snacks, providing exceptional customer service, and maintaining a clean and inviting environment drinks and other beverages according to recipes and customer preferences. Operate coffee brewing equipment equipment. Customer Service: Greet customers in a friendly and professional manner. Take customer orders recommendations and answer customer inquiries about the menu. Handle customer complaints or issues in a syrups, and condiments. Cash Handling: Process customer payments accurately using a POS (Point of Sale)
OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the the Contact Centre to ensure that Customer Experience is delivered all the time.
Main Responsibilities
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
solutions. They provide printed brand activation services to corporates and small businesses. They have BUT ARE NOT LIMITED TO: Compiling of prospective customer lists for use of sales leads by using various prospective customers to secure orders Present presentations of company's products and services to customers customers Attend to customer concerns that are routine and refer more complex sales and technical problems potential customers Evaluating customer needs Educating customers on products and services Identifying
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
and strategic objectives for the business unit's services, aligning them with the overall goals and priorities partnerships, alliances, and collaborations to enhance service offerings, enter new markets, and increase market reliable, and high-quality pick-up and delivery services. Implement best practices, standard operating operational efficiency, minimize costs, and maximize customer satisfaction. Financial Management: Develop and succeed. Customer Experience and Satisfaction: Champion a customer-centric approach to service delivery
and strategic objectives for the business unit's services, aligning them with the overall goals and priorities partnerships, alliances, and collaborations to enhance service offerings, enter new markets, and increase market reliable, and high-quality pick-up and delivery services. Implement best practices, standard operating operational efficiency, minimize costs, and maximize customer satisfaction. Financial Management: Develop and succeed. Customer Experience and Satisfaction: Champion a customer-centric approach to service delivery
products in designated sales areas servicing a variety of customers in various industry sectors. Also end, the individual must work to establish new customers, whilst maintaining existing clients, through information, engineering solutions and service levels which meet customers' valid requirements. The External sales opportunities, and to promote after sales service and spare parts in the designated sales territory development. Annually compile budgets by country, customer and product Compile monthly sales reports Compile