M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND
chicken products to both food service & retail Customers, seeks the services of an experienced Sales Representative in fish products & sales to FMCG & Food Service Distributors & HORECA Clients > have a strong
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
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customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through advise customers in selecting the best products and services that meet their needs. To drive and maximise sales consistently met. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To promote the Clicks clubcard and to enroll new clubcard stock management procedures Knowledge of customer service excellence Knowledge of beauty and skincare products
the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through advise customers in selecting the best products and services that meet their needs. To drive and maximise sales consistently met. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To promote the Clicks clubcard and to enroll new clubcard stock management procedures Knowledge of customer service excellence Knowledge of beauty and skincare products
all services requested by clients within the required turnaround time Reservations of all services requested reservations on Tourplan Ensure confirmation of services with suppliers Stay in constant communication
all services requested by clients within the required turnaround time Reservations of all services requested reservations on Tourplan Ensure confirmation of services with suppliers Stay in constant communication
L PURPOSE OF JOB:
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
solutions. They provide printed brand activation services to corporates and small businesses. They have Present presentations of company’s products and services to customers Attend to customer concerns that customer needs Educating customers on products and services Identifying opportunities to improve sales performance Excellent numerical competence Excellent Customer Service skills Highly developed Attention to Detail Excellent