style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
professional development classes, etc.)
· Provide coaching to employees where gaps or non-performance is NQF qualification (an advantage)
· Sales Coaching (an advantage)
· Proficiency in MS Office level of flexibility
· Ability to train and coach within a high paces sales and telesales call centre
cost improvements. 2. PEOPLE MANAGEMENT · Manage, coach and develop a team that meets agreed objectives
cost improvements. 2. PEOPLE MANAGEMENT · Manage, coach and develop a team that meets agreed objectives